Help

  • Your Account

    • Create an account
      1. Click "Sign Up" at the top right side of the page.
      2. Under "New Customers", click "Continue".
      3. Follow the prompts to set up your account.
    • Update my account information

      "Sign In" to your account and under "Account Information" you will be able to edit your name and email address. Under "Address Book" you will be able to edit your addresses.

    • How does a member or partner get started on the CompTIA Store?

      As a CompTIA member or partner, an account is automatically created for you. You will complete the set-up process by clicking "Sign In" and entering your email address and then clicking "forgot your password?" Still need help? If you have any questions please email us at storehelp@comptia.org.

    • Retrieve or reset my password

      Select "Sign In" and enter the email address you use to "Sign In" to your CompTIA Store account and then click "Forgot your password?". An email will be sent to you with a URL which allows a new password to be created.

  • Vendor Information

    • Request Pearson VUE's W-9

      To request a Pearson VUE W-9 submit a request to storehelp@comptia.org with subject line "W-9 request". In your correspondence include your name, your company name and mailing address and your CompTIA member ID#. Please allow 1-2 business days for fulfillment.

    • How to submit a New Vendor request form

      To submit a New Vendor request form or packet send a request to storehelp@comptia.org with subject line "New Vendor request form-Your Company name". In the body of your correspondence include your name, your company name and mailing address and your CompTIA member ID#. Fulfillment time will vary depending on the complexity of the Vendor request form. An acknowledgement will be sent once processing begins.

  • Taxes, Charges, Shipping fees, Credits

    • About taxes

      Taxes vary by location and product. They are calculated and displayed during the checkout process.

    • Establishing a Tax-Exempt status

      United States customers:
      To apply for sales tax exempt status on the CompTIA Store, you will need to provide a copy of your sales tax exempt status along with your CompTIA Store account information which includes your First Name, Last Name and Email Address. Send this information to storehelp@comptia.org. Allow 5 business days for processing. When completed, your CompTIA Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

    • How do I apply my VAT/GST tax exception to my order?

      EURO and GST countries:
      During step 2 "Shipping method" of the checkout process, enter your Tax exception number in the "Tax ID" box each time an order is placed to ensure you are being taxed as a business and may be eligible for reverse charge. This also ensures the invoice will include the proper number for any tax purposes.
      Greece and UK
      Exception countries are Greece and U.K. since Pearson VUE is an established business we charge VAT in these countries regardless of B2B status.
      Anyone in Greece and U.K. who would like to apply for sales tax exempt status on the CompTIA Store will need to provide a copy of your sales tax-exempt status along with your CompTIA Store account information including your First Name, Last Name and Email Address. Send this information to storehelp@comptia.org. Allow 5 business days for processing. When completed, your CompTIA Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

    • About my charges

      If you have a question about a charge, start by reviewing your order history. "Sign In" to your account and view your "Order History". Please compare your order history with your financial records. If you still have questions or concerns, please contact the customer service team (details found in your order) for assistance.

    • Charging my credit card

      Allow 1 business day for your charges to be processed and appear on your credit card.

    • Crediting my credit card

      The time it takes for a credit to appear on your account is usually 7-10 business days from the time your item(s) is received.

    • Shipping fees

      Shipping fees vary and are calculated and displayed during the checkout process. To determine the shipping fee, add the item(s) to your cart and proceed to the checkout page. Select a shipping method and your shipping fee will be calculated. Don’t forget to remove any ‘test’ items from your cart!

    • Ship to countries

      Digital products ship worldwide. Physical products such as books may not ship to your country. To check, add the item(s) you are interested in to your cart and proceed to the check out page. Under "Country", in the Shipping field, open the dropdown box and check to see if your country is listed. If not, we cannot ship to your country. Don’t forget to remove any ‘test’ items from your cart!

  • Your Orders

    • Get a copy of my invoice

      To view and print invoices, "Sign In" to your CompTIA Store Account and select "View Invoice" for the order in your Order History.

    • Change quantities or cancel an item

      Please contact customer service.

    • Has my order shipped?

      "Sign In" to your account and view your Order History to check your order status:

      Vouchers
      Vouchers paid via credit card will be emailed to you after your order is processed and your bank has authorized payment. Vouchers are typically emailed within a few hours but can take up to 2 business days.

      Digital Products
      Digital products paid via credit card will be emailed to you after your order is processed and your bank has authorized payment. They are typically emailed within 2 business days.

      Physical Products
      Physical products that are in stock normally ship 24-48 hours after placing the order. Shortly after the product has shipped, your tracking number will be added to your Order History under the "Your account" section.

      Total Delivery Time for Your Order is the period of time starting when you place your order until the time you receive it. It is comprised of two parts: processing time and the shipping time.

      Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. The processing time is usually 2 business days.

      Delivery time is from when the item leaves the warehouse to when it arrives at your door. See delivery times below.

      Delivery Times / N. America
      • UPS Next Day Early AM – Most destinations by 8AM next business day
      • UPS Next Day Air Saver – By end of day next business day
      • UPS Next Day Air – Most destinations by 12 PM next business day
      • UPS 2nd Day Air AM - Most destinations by 12 PM in 2 business days
      • UPS 2nd Day Air - By end of day in 2 business days
      • UPS Ground -1 to 5 business days depending on distance from Illinois
      • UPS Worldwide Saver – 3 to 6 business days


      Delivery Times / Rest of World
      • Mail / Post – Most destinations worldwide in 5 – 8 business days
      • UPS Worldwide Saver – 3 to 6 business days
      • UPS Worldwide Expedited – 3 plus business days based on destination
      • UPS Worldwide Express – 1 to 3 business days
      • UPS Worldwide Express Plus – Early AM from 1 to 3 plus business days based on destination
    • Track my order

      "Sign In" to your CompTIA Store account and view your Order History to track your order. Information will be posted once your package is in transit.

    • My voucher numbers never arrived

      After your order is processed, you will receive an order confirmation email containing your order details. If you ordered an exam voucher, the voucher number(s) will be sent in a second email. Please check your spam folders for this message.

    • My order never arrived

      "Sign In" to your CompTIA Store Account to track your order status and confirm all items ordered have shipped. If your ordered digital content, please check your spam folder. For physical products, if your order displays a Package Tracking Number(s), check with the shipper to confirm your package(s) delivery.

    • I received the wrong product

      If the product you received does not match the product on your order, please contact the customer service team (details found in your order), within 72 hours of receiving the product.
      Note: There are no returns or exchanges on voucher purchases.

    • Missing items from my shipment

      If an item is missing from your shipment, "Sign In" to your CompTIA Store account and view your Order History. Confirm all items in your order have shipped, as some items may have shipped separately. If you ordered digital content, please check your spam folder. If your order displays a Package Tracking Number(s), check with the shipper to confirm your package(s) delivery. If the package(s) in question shows a status of "delivered", please contact the customer service team (details found in your order) for assistance.

    • Backorder status

      Backordered items are temporarily out of stock and on order with our supplier. A delivery date is not available but as soon as the merchandise is back in stock, we will promptly process your order and ship it to you.

  • Return Information

    Return Policy


    • Exam Voucher Purchases
      All CompTIA exam voucher purchases are final. Exam voucher purchases may not be returned, refunded or exchanged.

      All exam vouchers, including any retakes, expire 12 months from the date of purchase. You must register and take your exam prior to the voucher expiration date. Voucher expiration dates cannot be extended.

      Non-Voucher Digital Products
      Non-voucher digital products may be returned, with authorization, if the following criteria are met:
      • The return request is submitted within 30 days from the purchase date.
      • The digital access key has not been redeemed/activated.
      If the above criteria are met, digital products that may be considered for a return are:
      Official CompTIA Instructor/Student Guide eBook, Official CompTIA Self-Paced Study Guide eBook, CertMaster Learn, CertMaster Practice, CertMaster Labs, CompTIA Labs, Official CompTIA Video Training and CompTIA Live Online Training.
      If the above criteria are met, bundle purchases may be considered for a return. Partial refunds for bundle purchases cannot be provided.

      Physical Print Products
      CompTIA operates a print-on-demand fulfillment process. All sales are final, and orders for print books are non-returnable and non-refundable.

      Student Memberships and Store Club Memberships
      Student Membership and Store Club Membership fees may be refunded if the return request is submitted within 30 days from the purchase date. Store Club Membership fees will not be refunded if a store purchase has been made utilizing the Store Club Membership discount.

      How to Submit a Return Request
      For Store Purchases
      Log into your CompTIA store account and follow these steps:
      • Click Order Status from the dropdown in the upper-right corner of the page.
      • Locate the order in your Order History and click the Return button.
      • Fill out the request form by selecting a return reason from the dropdown, enter the quantity and add a comment to provide any details.

      You’ll receive an email notification that your return request has been submitted, and you will receive additional follow-up communication from our support team regarding the processing of your return.

      For Purchases Through a CompTIA Representative
      Submit a help request and select Order Return Request as the request type from the dropdown.
      Include the product(s), quantity and reason for the return.
      You’ll receive an email notification that your request has been submitted, and you will receive additional follow-up communication from our support team regarding the processing of your return.

  • Contact Information

    • Inquiring about a specific order? Our Support team is here to help! Please include your order information and e-mail address from the CompTIA store account and how we may assist you.
    • Office Hours: Monday - Friday, 9:00 a.m. - 5:00 p.m. CST; closed on local holidays.
    • Email: storehelp@comptia.org
    • Our Support team responds to all email inquiries within 1-2 business days. We respond to all inquiries in the order that they are received.
  • CompTIA Membership

  • Privacy Policy

    • We value your privacy. Please review our Privacy Policy which governs your use of this website to understand our practices and how we use the information we collect. You acknowledge and agree to the use of your data in accordance with the privacy policy.

      CONDITIONS OF USE

      Pearson VUE, a business of NCS Pearson, Inc., has established the CompTIA Store website on behalf of CompTIA.
  • Voucher Policy

      • One voucher is valid for one exam.
      • Vouchers are program specific, and in some cases, exam specific. Ensure you have made a voucher purchase for the correct exam. Please take care in reading the content of each voucher description before confirming payment.
      • Vouchers are country/currency restricted. Purchase for the country where the voucher is to be redeemed.
      • Candidates must register and take their examination prior to the voucher expiration date: Voucher expiration dates cannot be extended under any circumstances.
      • CompTIA and participating test providers are not responsible for lost or stolen vouchers or voucher numbers.
      • Vouchers cannot be redeemed for cash or credit.
      • Vouchers are non-refundable, non-returnable and non-transferable.
      • Vouchers are not applicable towards exams that have already been taken.
      • CompTIA vouchers may not be resold.
      • View CompTIA Voucher terms & conditions